I'M BORED ...

It’s rare to hear this childhood plaint these days.*

Or is it?

What percentage of adult work these days is spent doing mindless stuff like expense accounts, surfing the Internet, or zoning out?

Simply put, those activities are our way of expressing boredom.

Or are they?

Today, more and more psychologists are advocating that we give our brains some downtime to improve mental health and allow ideas to incubate.  After all, they point out, Archimedes discovered the ‘volume parity’ principle while bathing.  Sir Paul McCartney composed the “Yesterday” tune in his sleep.  Of late, the media is zeroing in on Americans’ propensity to not take vacations, noting that 61 percent of us work during our time off and, in 2013, each of us banked five unused vacation days.

Do those facts and figures point to our compulsive busynesses, powered by technology?  Our guilt if there’s nothing to do?  Or to behaviors that the workplace and, often, state of the economy seem to mandate?

We’d say ‘all of the above.’  The idea of doing nothing might be anathema.  On the other hand, what better place to start unthinking than at work?  See it now:  Five-minute think breaks every so many hours.  Coffee (and tea) interludes without staring at anything.  Electronics unplugging once a day for x number of minutes.

Stop.  Pause.  Breathe.  Create.

*We’ll guarantee you’ll never have to hear Mom’s rejoinder:  “Go hit your head against a wall, then.”

A NEW-FASHIONED CANDY STORE

Announcements of new mobile and Web-like tools come almost daily, it seems. 

Sometimes, it’s old stuff in tech format, like our childhood’s Viewmaster® collection of reels and hand-held viewer.  [Thank you, Mattel.]

Other times, it’s a brand-new spin for ageless concepts, such as flash cards made digital.

No matter what, though, we get jazzed about the novelty – and pondering ways that we might use this software to great impact.

Take flash cards, for instance.  They were pre-school mainstays, helping us learn our ABCs and numbers and names of items.  Today, programs like Anki, Cerego, and Memrise not only jolt our memories, but also make our knowledge much longer lasting.  [Confession:  Which is how we got through college chem courses …] 

What’s more, researchers have proven that there’s something to these spaced-repetition tactics – i.e., fixing information in our brains through repeated exposure at planned intervals.  Students get better grades.  Memorizing is less onerous.  Even exposures to difficult foreign languages like Mandarin stick … somewhat better.

Imagine, for instance, salespeople drilled on products and pricing and spiffs.  Or the smartphones of new hires embedded with this software and info on the company, its strategy, history, vision and mission.  And the litany of human resources programs instantly recalled via visual images and quick blurbs.

Hmmm:  Candy retailers are so non-PC.  Shall we call it, ‘acting like kids in the Apple store’?

REQUIEM FOR A [NEWS] LEADER?

Was Brian Williams’ demotion the death knell for anchorpeople?

Or does it symbolize (as we believe) how thin the claims of credibility and authenticity can be?

Think with us here.  Ever since Walter Cronkite earned the CBS anchorman sobriquet in the early 1950s, we used to regard our news readers as serious professionals, men (for the most part) who earned their authenticity in the trenches, reporting first-hand on serious and important stories.  That opinion continued to be fostered by the late Peter Jennings and the Huntley-Brinkley duet.  Fairly recently, though, the perception of anchor-folks waffled between entertainment and news; the buzz, in short, became more critical than the news.  And credibility zeroed out. 

In a sense, that TV contract of confidence between viewers and news readers is somewhat akin to the unspoken bond between employees and their corporate leaders.  Parallels abound:  Breaking news is a hard-won prize by skilled reporters.  Delivering information about workplace and corporate changes must also be a task assumed by the C-suite, provided straightforwardly yet with a sense of humane-ness.  Another:  We highly respect sector expertise, say, the political know-how of a David Todd or the late Tim Russert.  The same holds true for business chieftains who are not afraid to tell us the truth accurately, seriously, and relay what it means to us.

We could go on (and just might, later).  In your opinion, dear reader, which CEOs are today’s ‘most trusted (wo)men in America” – and why?

PRESIDENTIAL PARALLELS, THREE (AND FINAL)

“It’s too much hype and hyperbole.”

“Employees don’t want to be marketed to.”

“We get a lot of pushback if we don’t stick to the facts and make our media as objective as possible.”

Those are the responses we hear when broaching the idea of an internal campaign – to drive behaviors, get buy-in, encourage adoption of new technology, and, in general, asking employees to know and feel and act differently.

Serious objections, we admit.  On our side, these rejoinders arise:

• How to gain attention and capture hearts and minds when today’s society is afflicted with ADHD?
• What are results to date using straightforward no-nonsense media?
• How many employees respond to emotional stories versus statistics and studies?

The issue, we believe, isn’t so much with the idea of campaigns as it is with the recent quality of American political crusades.  Mud-slinging.  Slight un-truths or un-remembering.  Slogans with little reality and less soul.  In short, glitz without substance.

There’s a place and time for campaigns inside.  There’s also care to be taken in creating and delivering the exact right messaging, based on the appropriate business case with the perfect (okay, almost perfect) blend of tools.  Scientists respond to stories just as much as facts.  And vice versa for marketeers and HR pros.  Bottom line, it’s all about actions. 

Our thanks to Ross Perot, former Presidential candidate:  “The activist is not the man who says the river is dirty.  The activist is the man who cleans up the river.”

PRESIDENTIAL PARALLELS, TWO

It’s inevitable.  In fact, it’s already started:  Comparisons between the 2008 (forget 2012) and this/next year’s Presidential campaigns.

Most probably, there won’t be as many drastic thens/nows as there will be evolutions in tactics.  For sure, we’ll see:

• Extraordinary use of social media and analytics
• Foot soldiers, a/k/a message carriers and
• Chum (read:  branded merchandise for sale), among other activities

Last time around, politicians did well in driving funds and votes through Facebook, podcasts, Web sites, and YouTube.  Volunteer armies continued to transmit the message, whether asking for dollars or votes.  And the spoils of war, er, tchtchokes, helped get the candidate in front of audiences hitherto unreached (remember the famous “Hope” poster from Shepard Fairey).

What’s to keep us in corporate America from using similar approaches?  [Though we just might not want to charge for swag emblazoned with the corporate name and logo.]   Given a robust business case and an unrelenting focus on one simple and compelling message, it’s entirely possible that:

• Jams, other internal community gatherings, and Yammer-type sharing are embedded with data-pulling (and pushing) capabilities
• Our Ambassadors are supported by professional-level L&D training, house party-like events, and continuous organizing tips and
• Visual reminders are reinforced by 3D branded tools, ranging from holograms to the latest version of Viewmasters.

We’ve seen this kind of political movement succeed inside and out of companies.  There’s always a ‘but.’  Find out why in  our next (and yes, final) Presidential Parallel.